The Ultimate Guide to Community Management
via Marketing https://ift.tt/DjEl6iv When businesses invest in community management, they transition from an everyday brand to a human brand — one that cares deeply about the people who support them, work for them, and interact with them. Businesses build communities — or implement community management tactics at their companies — to build authentic relationships among their audiences, both external (customers, followers, etc.) and internal (employees, vendors, partners, etc.) And it works. Marketers say that having an active online community is key to success in 2023 , and at the time of our Consumer Trends Survey, 1 in 5 social media users joined or participated in an online community in the past 3 months. Let's dive into the details of community management and how you can implement it for your brand. What is the purpose of community management? Community management has become increasingly popular and recognized by all types of businesses — however, it's still largely...